Retail loyalty solutions from Motivait help brands improve customer experience and business results by influencing consumer behaviours. Our solutions nurture loyalty and advocacy and help you to retain and acquire loyal customers.
Brands today are constantly fighting for consumer attention, relevance and profitability in an era of constant change, connectivity and competitive challenge.
New technologies, the internet, social networking and mobile phones have changed the markets dynamic forever.
The increase of on-demand marketing, the growing impact of ‘generation Y’, millennials and Gen Z is posing new challenges for the majority of businesses.
The consumer-retail relationship is moving from a transactional world where businesses PUSH their products, to a connected world where companies create an emotional PULL for their consumers.
Recommendations are now the main buying influence, so the development of ‘Brand Ambassadors,’ sobeit employees or clients, and positive media coverage, are essential factors for success.
The quantity of available information, together with economic austerity, has decreased the effectiveness of marketing, loyalty and communication programmes, and consumers have become wiser.
The power has moved from the business to the consumer, giving them the freedom to make more decisions.
Consumers are more demanding of trust and integrity, they have become more aware of company ethics and have little regard for brand’s bottom-line. Consumers dig a little deeper, rather than trusting companies at face-value.
With many of our regular activities that bring us joy having been taken await from us, we are looking for simple pleasures in life, serotonin from gamified experiences can help people to feel joy.
For many, the global pandemic meant losing the basic day-to-day activity, such as leaving our houses. Therefore, this has created a greater need to feel control in the smallest of things.
Customer Engagement strategies need to maximise retention, advocacy and spend amongst existing members, whilst attracting new customers. Successful Loyalty programmes need to grow beyond using points as an incentive to share data and a reward for spending more, towards using data and insight to drive truly customer-first experiences, relevant communications and ultimately, value.
Each of our unique solutions are tailored to our clients’ needs, goals and their customers. With a Motivait solution, there are no limits as to what you can achieve. We build solutions that are designed to grow and develop with you; we not only respond to your immediate needs, but can also shape solutions for your future functional requirements and innovation.
Seamless Omnichannel Integration ↓
Consumers expect to have good experiences at each touch point they have with a brand.
Our solutions can integrate e-commerce, stores and mobile in real-time, by using intuitive technologies that deliver a seamless, experience for our client’s customers.
Our solutions bring our clients closer to their customers, managing over 36 million loyalty members and 65 million transactions.
Exclusivity and Experiences ↓
Customers are demanding value more than ever from brands.
Our loyalty solutions enable our clients to deliver exclusive experiences to their members with experiences such as rewards, exclusive event access, tiered memberships, clubs and gifting.
These experiences are tailored to each client, ensuring customers gain the greatest value possible.
Fun and Entertainment ↓
Entertaining and enjoyable elements lead to higher customer retention and engagement, and gamification is one of the most effective ways brands can utilise this.
We are gamification experts, our solutions make standard interactions enjoyable, encouraging interaction and increasing long-term engagement.
Feedback and Recognition ↓
Customers more than ever want to be heard, recognised for their loyalty and be able to easily give feedback that is truly taken on board.
Our 24/7 customer support ensures any customer queries are addressed in real-time by a Motivait expert.
We integrate elements that reward customers for their loyalty, increasing affinity and bringing them back time and time again.
Evolving Innovation ↓
Technology is becoming more integrated into our everyday lives, and customers are used to using innovative solutions to assist with daily tasks, making their lives easier.
Our core platform is built on the latest technology, meaning we can support new and innovative ideas.
We build our solutions to grow with you, ensuring you are always delivering the very best for your customers.
Personalisation and Relevance ↓
Customers want to feel special and understood. Gone are the days of surface-level connections, brands must now develop unique relationships with each customer.
Our solutions are designed user-first with the focus on creating unique and personalised customer experiences.
We gather meaningful data points that feed into recommendations for our clients to continually deliver the best experience for customers, ensuring they receive information relevant to them.
A powerful and reliable multi-brand omnichannel Customer Engagement & Loyalty platform. With the customer at the centre of its strategy at all times, Tendam implements technological solutions that can facilitate even closer interaction with its members.
We manage over
35 million active users
Our solutions are used across
more than 50 countries
Customer data is safe with us, with our secure technology platform and services we are
GDPR compliant
Finalist in the 2022 International Loyalty Awards
for the ‘Best Long Term Loyalty Programme’
Handling more than
65 million interactions
a year with peaks of up to 680,000 in a single day
“Hi I’m Millie Probert, Client Services Associate. Want to discuss your particular challenge?”
Newcastle
The Core 5.22
Newcastle Helix
Bath Lane
Newcastle upon Tyne
NE4 5TF
+44 191 495 7340
Madrid
Av. de Bruselas, 13
Ed. América
28108 Alcobendas
+34 91 425 86 57
